Job is not worth your sanity - Customer Care Representative Sedgwick Employee Review

1.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Has good benefits, paid $16.31 starting and receive raises throughout the year

Cons

No one can do their job the Examiners are lazy and push off their duties onto the CTR, management is a joke, if you need an ada or std you'll be tried like crap, there's a point system for everything 3 complaints even if you didn't do anything wrong you can be fired, 7 absences fired, forget the work life balance. The people who call in are rude and cuss at you and you have to take it because any kind of retaliation to the call while they degrade you will you get in trouble, possible point. You have to push the survey because if you don't get enough you'll get a point.

Explore other reviews about Sedgwick

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Long training period, hybrid schedule - Mondays and Fridays from home and T, W, Th in office.

Cons

When hiring on, I accepted a salary of $18 per hour because the HR team said everyone gets a promotion and salary bump after 6 months. Thats not true. I get a 97% audit rate and still haven't didn't get a cost of living raise since I've been there. They have a clear promotion path that you MUST follow and it jumps you up like 30 cents per hour between positions. Its possible to get promoted, but you might as well stay put because its double the work for a tiny salary bump.

See reviews by: Helpful|Rating|Date|All