Assembly-line office job. - Claims Examiner Sedgwick Employee Review

3.0
Nov 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule with the right manager, WFH if you live in an area with no office within 25 miles. Good PTO package, 401k is decent. Plenty of opportunities for advancement within the company.

Cons

1. For an Examiner position, they pay almost half what other companies do for the same position. If you try to ask for a raise, you're told "this is the most you can make at your position." "Merit raises" are pennies on the dollar, which is insulting. 2. They hire to fill seats, not to put qualified people into a position. They'll hire zero-experience into roles with a necessary high knowledge base, and then hope a few weeks of training will suffice. Team members with actual experience are expected to cover the skill gap and do the work others leave undone or do wrong. 3. Turnover is high. They will not put effort into keeping good people. 4. Assembly-line mentality causes humongous backloads of work which overwhelm teams regularly. 5. Toxic positivity is encouraged and micromanagement is how they expect to boost flagging performance. If your workers don't care, poking them all day won't change that. If your workers do care, they'll feel insulted and treated like mindless automatons expected to "do it all for the team."

Explore other reviews about Sedgwick

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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