Just a number - Customer Care Agent SelectQuote Employee Review

2.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work available Training Incentives Fun work culture

Cons

Many depts doing communicate with each other Minimum 100 calls a day No time in between calls If you take a bathroom break it counts against your commission structure ( being on active calls) I was in another dept and they switched a bunch of us over. I was a sales agent but now I’m in customer care. Not sure how my sales license is being used in customer care?

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SelectQuote Response
2y
Thank you for sharing your honest feedback with us. We are sorry to hear about your poor experience with us. Our sales environment is a highly competitive and dynamic one, and SelectQuote does strive to prepare employees for that reality. Please know that we take your thoughts seriously and will consider them to help us improve in the future. To voice any additional feedback or concerns, please contact our HR department

Explore other reviews about SelectQuote

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and they always look to do right by their staff

Cons

Not many that come to mind

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SelectQuote Response
2w
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Any Pro I would have is outwaited by the overall negative experience.

Cons

A firehose of false leads. The people calling in think they are calling in for a food card. There is no food card. They expect you to change their Medicare plan after they called in under false pretenses.

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