Great team and benefits, but layoffs are concerning - Customer Success Manager (CSM) Semrush Employee Review

3.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great benefits, great team! - Competitive salary

Cons

- Sudden mass layoff occurring from time to time - Unclear direction from management

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Semrush Response
3mo
Dear Sender, Thank you for taking the time to share your feedback. We’re glad to hear about the highlights of your experience at Semrush. We understand that changes are not comfortable for everyone, but sometimes they are necessary to move forward and grow. Our team takes your feedback about unclear direction seriously and have already started working on improvements. All the best in your future endeavours! Yours, the Semrush Team

Explore other reviews about Semrush

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

Cons

There's a lot to learn, which isn't a con - but something good to know.

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Semrush Response
2w
Dear Colleague, We're so glad you're enjoying your time with us! Looking forward to seeing your continued growth at Semrush. Yours, the Semrush Team
1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None, get ready to be micro managed and have unobtainable quotas.

Cons

Management is clueless on how to run a channel program. US team is run like a college frat with condescending management. No official PIP, they will invite you to a meeting with HR and fire you.

1
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Semrush Response
1d
Dear Sender, We're sorry to hear that your experience with us didn't meet your expectations. We recognize that developing and scaling a successful channel program comes with challenges, which is why we invest in hiring experienced specialists for these roles. As with any performance-driven position, managers may ask questions, provide guidance, and regularly review progress to help teams stay aligned with business goals. We understand that these interactions can be perceived differently depending on individual experiences. We appreciate your perspective and wish you all the best in your future career. Yours, the Semrush Team
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