Great connections but lack of clear direction - Customer Success Manager Semrush Employee Review

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. You would make lots of good friends. The best part is to make lots of great connections inside and outside of work

Cons

Upper doesn't have an idea of what direction to follow to achieve long-term goals. The sales and CS organisation goes through changes every 2 quarters and would blame employees not to achive goals and targets.

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Semrush Response
1mo
Dear Sender, Thank you for highlighting what is truly the company's greatest asset—its people. We completely agree that our employees are our most valuable strength. As for the company's long-term direction, it remains firmly in place, and without it, we would not be where we are today. We’re sorry to hear that your expectations were different. That said, we're grateful for the impact you made during your time with us and for your contributions to the company. We wish you all the best in your future endeavors. Yours, the Semrush Team

Explore other reviews about Semrush

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

Cons

There's a lot to learn, which isn't a con - but something good to know.

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Semrush Response
1w
Dear Colleague, We're so glad you're enjoying your time with us! Looking forward to seeing your continued growth at Semrush. Yours, the Semrush Team
1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None, get ready to be micro managed and have unobtainable quotas.

Cons

Management is clueless on how to run a channel program. US team is run like a college frat with condescending management. No official PIP, they will invite you to a meeting with HR and fire you.

1
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Semrush Response
18h
Dear Sender, We're sorry to hear that your experience with us didn't meet your expectations. We recognize that developing and scaling a successful channel program comes with challenges, which is why we invest in hiring experienced specialists for these roles. As with any performance-driven position, managers may ask questions, provide guidance, and regularly review progress to help teams stay aligned with business goals. We understand that these interactions can be perceived differently depending on individual experiences. We appreciate your perspective and wish you all the best in your future career. Yours, the Semrush Team
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