Most amazing office space I ever worked in - Customer Service Specialist Semrush Employee Review

4.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

- amazing office spirit (great view of Prague, free food, events, budget for teambuilding, boardgame nights, etc.) - great salary - HR will go above and beyond to make you feel at home (ex : relocation package, help for getting a residence permit or a flat,...)

Cons

- Biggest one : the lack of transparency in the customer service procedures. Many times a person would ask for something a tiny bit precise, and you would end up pingponging for days on slack between the developpers and the customer team based in Russia to get an answer.

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Semrush Response
5y
Dear Sender, we really appreciate your feedback. That's great to see your thoughts in the Pros section. That's useful to see your experiences in the Cons section. We will work on it!

Explore other reviews about Semrush

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

Cons

There's a lot to learn, which isn't a con - but something good to know.

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Semrush Response
2w
Dear Colleague, We're so glad you're enjoying your time with us! Looking forward to seeing your continued growth at Semrush. Yours, the Semrush Team
1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None, get ready to be micro managed and have unobtainable quotas.

Cons

Management is clueless on how to run a channel program. US team is run like a college frat with condescending management. No official PIP, they will invite you to a meeting with HR and fire you.

1
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Semrush Response
6d
Dear Sender, We're sorry to hear that your experience with us didn't meet your expectations. We recognize that developing and scaling a successful channel program comes with challenges, which is why we invest in hiring experienced specialists for these roles. As with any performance-driven position, managers may ask questions, provide guidance, and regularly review progress to help teams stay aligned with business goals. We understand that these interactions can be perceived differently depending on individual experiences. We appreciate your perspective and wish you all the best in your future career. Yours, the Semrush Team
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