The best - Customer Service Representative Sentry Employee Review

5.0
Jan 26, 2021
Recommend
CEO approval
Business Outlook

Pros

They take care of thier employees. We are treated like family.

Cons

The schedule is never the samw

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Sentry Response
5y
I’m happy to hear you enjoyed working at Sentry and felt cared for during your time here. I understand the customer service role can have a more variable schedule than other roles. We appreciate our associates in those positions because they’re ready to help our customers when they need us. Please reach out to your manager to discuss options to help you maintain a more consistent schedule. Thanks for sharing your feedback. Javier Sotelo – Director of Employment and Employee Relations

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
1d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
1d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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