Jan 18, 2022
Sentry Response
4yI appreciate you taking the time to share your feedback with us. I’m happy to see the things you’re enjoying in your role. I understand workloads can be a challenge, and I appreciate our Claims teams’ hard work. Claims loads have been more of a challenge due to the volatile claim volumes as COVID-19 protocols across the country remain fluid. We’re actively recruiting additional claim representatives to help stabilize our workloads. I encourage you to share feedback with your manager about how we can help set you up for success.
Michele Dufresne – Chief Claims Officer