Not worth the hype - Customer Service Representative Sentry Employee Review

1.0
Jul 15, 2022
Recommend
CEO approval
Business Outlook

Pros

A lot of pizza party’s Secret Santa Parking garage

Cons

Very strict break times Monitored bathroom usage Not a flexible schedule Super high volume calls all day They don’t follow the values

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Sentry Response
3y
Thank you for taking the time to share your feedback. I’m sorry to hear your experience with us didn’t meet your expectations. I recognize that customer service can be fast-paced, especially when call volume is high. We encourage our associates to use their paid time off, volunteer time off, and daily breaks to step away from their work and recharge. We’re always looking for ways to grow and improve—for our associates and our customers—so I appreciate the insights you’ve provided in your review. Elisha Williams – Chief Customer Service Operations Officer

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
1d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
1d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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