Jul 15, 2022
Sentry Response
3yThank you for taking the time to share your feedback. I’m sorry to hear your experience with us didn’t meet your expectations. I recognize that customer service can be fast-paced, especially when call volume is high. We encourage our associates to use their paid time off, volunteer time off, and daily breaks to step away from their work and recharge. We’re always looking for ways to grow and improve—for our associates and our customers—so I appreciate the insights you’ve provided in your review.
Elisha Williams – Chief Customer Service Operations Officer