Pros
Sephora truly invests in education. The company invests in its employees in order to fully prepare and care for the needs of Sephora customers. I can't speak enough about the educational benefits. An 8 week orientation is typically required before you can even start working on the floor (at least that was the case when I started). There are always new products and technology that makes one excited to work in this industry. My favorite thing about working at Sephora is that employees are able to be honest about what will and will not be appropriate for different needs. We are best able to discover a customer's needs and address those needs with the best fitting products to their needs rather than sell them something "because we have to". It's nice to leave the brand bias at the counters. We are able to sell all brands (after educated on them). I also love that we do not work on commission, so the we are all able to truly work as a team-- utilizing each cast members' strengths-- instead of compete against each other. You are able to have your voice heard (if needed or wanted, or if you have great ideas and ethic) on the corporate level. Much to celebrate at Sephora. Gratis is always a win, and the discount is better than no discount!
Cons
The pay is not great, not great at all. It's a growing company. Still a "baby" in regards to its life in America. There is still a lot of trial and error (which probably will happen anywhere you go if the company is trying to live!). And because of this, it is sometime difficult to keep up with all the changes.