Great culture, great people - Senior Account Executive Service Express Employee Review

4.0
Dec 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Team and growth mentality genuinely seems to be the focus of leadership on top of hitting your number (sales). Everyone is willing to help you succeed and wants the best for you professionally and personally. There's opportunity to make tons of money if you work hard (& if the timing is right)

Cons

Growing pains. The org had to go through a lot of changes and shift to an outbound go to market strategy and refine the customer experience process. The SDR org needs help and needs to figure out how to keep morale high. Need to improve the relationship with VARs. They don't respect the partnership and don't prioritize working with Service Express. The product/service is incredible, but the right product/service at the wrong time means you cannot win business, this will reduce your TAM if you don't replace those accounts

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Service Express Response
7mo
We’re so happy to hear that your experience at Service Express has been a positive one! Thank you for your feedback and for being part of our people-powered team. Our goal is to create a workplace where everyone feels valued, supported, and part of something meaningful—it’s encouraging to know that’s been your experience. If you have any additional feedback or ideas to enhance our culture, please contact our HR team at HR@serviceexpress.com. Thank you for your commitment to Service Express!

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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