A company burned down. Now a CRO elsewhere. - Anonymous employee Service Express Employee Review

2.0
Mar 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Difficult to say what the pros are now with the acquisition but the company was best left alone without combining the UK and American business. Better decisions were made and the companies were more successful.

Cons

Sales leadership in the Americas. While bad decisions were made before 2024, this was the point where the company entered freefall. New sales leadership burned the company down to a crisp. Misconduct to the opposite gender and bully culture driving over 100 people out and implementing the wrong, old fashioned tactics. There are several records of this misconduct and feedback which transparently the executives chose to ignore and are now paying the price at the cost of the company and employees. Sales leadership left in January 2026 as the building was burned. This acquisition wouldnt have happened with better folk.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

See reviews by: Helpful|Rating|Date|All