Field Service Engineer - Field Service Engineer Service Express Employee Review

5.0
Nov 15, 2016
Recommend
CEO approval
Business Outlook

Pros

The people and the opportunities. SEI values it's employees and strives to let people learn from their mistakes. The pay and benefits are very good and the culture is one of working with the Employees' vision goals. We care passionately about our 4 core objectives: Excellent Customer Service Employee Engagement Margin Retention Revenue Growth It's how we get things done - the right way.

Cons

As a Field Service Engineer, ON Call is a necessary part of the job. Work/Life balance can suffer from time to time. SEI tries to accommodate this as much as possible.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

See reviews by: Helpful|Rating|Date|All