My Honest Opinion - Technical Support Specialist Service Express Employee Review

5.0
Mar 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Some people will talk about the culture as a "drink the Kool-Aid" mentality, and when you first join it will seem that way. But when you see the culture in action and find that management isn't peddling a lip service, you find yourself bought in wholeheartedly. I have been with the company for 5 years, I started as a Field Service Engineer and have been promoted to a support specialist. In my time here no one has ever mislead or lied to me about my responsibilities or expectations. I have known what was expected of me from day one. I came from an industry outside of IT, the company provided me training and the tools to learn and advance professionally. Management has always encouraged people to do what they are passionate about. In my time here management and my teams have always showed a genuine interest in seeing me succeed and fulfill my potential. Along the way they have given me the tools to do so, it has been up to me to get it done. SEI encourages there employees to be honest, upstanding members of their community by giving them days off to use toward community service.

Cons

I genuinely have no Cons to mention, anytime I have had an issue I have brought it up and we found a solution. It would take an extreme situation for me to leave SEI.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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