Culture is fading - Anonymous employee Service Express Employee Review

3.0
May 9, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture, compensation, senior leadership, professional development

Cons

Culture fading, political, lack of cultural diversity. New management is ignoring the core values that made Service Express what it was. Over the past year, things have changed for the worst. Growing company, but very political and competitive. If you aren’t a favorite, you won’t go far.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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