Legacy software and bad software development culture - Software Developer Service Express Employee Review

1.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

- Management took time to listen to problems - It seems like outside of software there might be some areas of the business that have a good culture

Cons

- Lack of technical direction - Legacy software with deep rooted problems - Poor technical leadership - Constant focus on quick wins - Blame individuals for systemic problems - Spent 50% of my time running SQL updates to get people unstuck - Benefits were not good relative to other companies

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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