This is an amazing company!!! - Service Account Manager Service Express Employee Review

5.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

We have a culture that is employee focused as well as customer focused. Leadership is available for guidance and coaching, but still empowers their employees to make decisions that are in the best interest of their customers.

Cons

They're aren't really any that I can think of. When issues arise, we have an all hands on deck approach to resolve them in a timely fashion.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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