Growing Pains - Anonymous employee Service Express Employee Review

4.0
Oct 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture has always been employee first. They preach & teach professional & personal development. The compensation is fair. The work life balance is excellent. I've never been and didn't know of anyone who was ever turned down for vacation time or to leave early for a family event.

Cons

Things have started to shift in the culture from open communication to confused communication. Many of the front line and middle management employees weren't sure who to report to or were told to report to multiple people. People are being promoted based on their friendships with the executives as opposed to actual achievement. SEI is being viewed by many employees as becoming an "HR state". Things are much more tight lipped than they used to be.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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