--- Focus has become solely on their goal of “$500M by 2025”. The rest of the tagline officially reads “the Service Express way”, however it should actually read “at whatever cost”. They’re cutting everywhere they can and EMPLOYEES ARE LEAVING IN DROVES. Executive leaders do not seem to care. CEO continues to blog about excellent leadership and culture while turning a blind eye to what’s really happening.
--- The company used to provide top notch service that you could be proud to sell. However service techs are not being replaced when they leave and the work is being outsourced. Customer problems are on the rise which means an account executive is spending a lot of their time putting out fires and dealing with unhappy customers.
--- Quotas continue to climb while account lists shrink. Comp plans were MAJORLY SLASHED in 2021 resulting in a massive drop in earning potential for sales reps.
--- No raises were given to anyone in sales in 2021 despite record setting sales in 2020.
--- Mixed bag with sales leaders. Some are great. Others are not. Many are micromanagers. The company has hired a lot of people from Enterprise (car rental company) and those leaders have fired performers without cause or notice. They have changed the culture. People on these teams are not happy.
--- Service Express touts their amazing culture. In fact, they shout it from the rooftops. But it is not felt. There is a major gap between what is reported on social media and what it’s actually like to work here.
--- There’s almost a cult mentality perpetuated by leadership that it’s the best place ever to work and you’ll be terribly unhappy if you leave. That’s not true.
Summary: If you want to move into sales, this is not a bad place to start. Go in as an SDR, work hard, and move up the ranks in sales. Learn everything you can. But don’t stay there for long if you care about your career growth and earning potential. At whatever point you stop growing, take what you’ve learned to another company. You’ll learn and earn more. If you’re already a mid-senior level seller - I’d steer clear of Service Express unless you need an entry point into IT. It is otherwise not worth your time. And if you're an employee that's reading this - you're not crazy. The company has changed. Don't sit around hoping things will get better. There is life after Service Express.
