It's not the company it was - Systems Engineer Service Express Employee Review

1.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great bunch of lads to work with

Cons

Not sure where to start. Since being bought out by Service Express anyone who knew what was going on has been let go. The management has totally changed in such a short time. Used to have an open door style management and now everything is "my way or the highway". The ebitda is the only thing that now matters. Customer service is bottom of the list.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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