Service Express UK Takeover - Fallout - Cleaner Service Express Employee Review

1.0
Dec 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Initially, we were promised the world. Showered with bonuses for a few months. Free T-shirts and fleeces... Christmas Hamper at Christmas. Increased salary - below average. Electric Cars! Continuous training....

Cons

Complete restructure of both the ICC and Bluechip Teams. Numerous, forced redundancies, reduced staff in core areas. Staff incentives removed : Broadband Supplement / Allowances If anyone challenges anything, their job is in jeopardy. Contractual changes to employment, complete ignorance of TUPE laws. TUPE laws bent and flaunted to suit SE's agenda - a lawyer would have a field day. Expanded sales in the reduced areas. without any due diligence - thereby stretching the Technical Field Teams. Existing and new clients cancelling, complaining about SLA's being breached. Call Staff / Technical teams advising that they are struggling, ignored. Antiquated Ticketing system preferred to more up to date option. Support staff, helpdesk staff competing with each other's offices. Two separate companies, working independently under SE banner. Sales driving the Engineering Team - never, ever a good thing. Poor leadership, not willing to listen to the people on the front line. Pitiful training opportunities, when you have a large workload.` Erratic salary structures for technical staff, and exorbitant salaries for failed Sales people. Bonuses lesser and lesser... one, after the other - despite other people making and achieving their goals. Mental Health and Wellbeing, this company is not for you, if these are important to you. End result Service Express are now having to contract Engineers to solve logistic/ location / experience issues - after all the redundancies. All because they thought it was saving money. And now went all the way back to the beginning. From what started as a promising company, full of promise and challenges - thanks to Ron's speeches. To what will be a floundering IT company, mismanaged, by people who should not have the title of 'Manager' and who have little or no experience in the I.T. Industry.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

See reviews by: Helpful|Rating|Date|All