Consider pros and cons carefully - Senior Sales Executive Service Express Employee Review

3.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Great way to get into IT related sales. One of the simplest sales there could be... Within 5 minutes of meeting with a prospect, you will know if there is any need for the services you can offer. The primary service you will be selling is extended warranty on hardware... very simple and very profitable. Good base salary and fair commission.

Cons

I saw someone on here said they sensed a hint of arrogance in their interview process and that was very accurate of the overall company culture in general. SEI has been very successful in their niche but the niche is very limited. You hear a lot about the growth of the company but most markets where they are established are saturated very quickly... So for the most part, their growth has been through expansion into new cities/territories. please be aware of that fact if you're interviewing for a position in an established territory. At every level of your interview process, ask why the position is open. If you get an answer like I did that 'more sales reps equals more sales', run away. If a company cannot do the research on the potential opportunities in an area and give you some data that will support hiring another sales rep, you have no idea what you will be walking into. Everyone is very nice and helpful at the corporate office but what they do better than anything else is sing the praises of themselves. Sales Managers don't seem to be held accountable for their performance and brought very little sales process/ original input to the table in my experience. There is a script you are to follow for your prospect meetings and it is fairly effective. Major Conern... There seems to be no formal sales performance reviews, as I saw several reps let go with no notice or (PIP) performance improvement plan to assist anyone in improving their performance. I would think HR would develop a more formal process but that seems to be another area where the company is still very small minded.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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