It all went downhill after the acquisition of Bluechip 😔 - Anonymous employee Service Express Employee Review

1.0
Jul 18, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely none after the acquisition by Service Express of the former great company to work for Bluechip Customer Engineering.

Cons

Too much emphasis on growing sales and not supporting support functions, poor senior leadership, no direction, moral is very low, too many changes that are not explained, loss of many years of technical and business expertise, staff are all looking over their shoulder, no support from senior leads, very poor processes, toxic environment, no trust in ELT or SLT anywhere in the business,

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

See reviews by: Helpful|Rating|Date|All