Sometimes good, sometimes bad - Anonymous employee Service Express Employee Review

3.0
Jul 1, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Collaborative and supportive team environment. -Coworkers committed to your success. -Clear promotion process with opportunities to explore other departments. -Ideal company for gaining experience in sales, marketing, IT, or customer support.

Cons

-The business prioritizes profit over people (as all businesses do) -Managers/Leaders lack adequate training. -Employees face broken promises despite hard work. -Layoffs affected many, but executives seemingly remained unaffected and even hired a new leader

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Service Express Response
1y
Thank you for sharing more details about your experience at Service Express. We're glad to hear you feel supported by your immediate team and colleagues! We hear and acknowledge that we have several blind spots and opportunities for improvement. Working at a growing company means we're always evolving and learning, and your feedback helps us do so! We'll pass along your advice to management to the right individuals. Thanks again for your feedback!

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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