With great promise comes great disappointment don't believe the fly wheel - Former Engineer Service Express Employee Review

1.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The teams actually doing the work are great, committed and fun to be with.

Cons

They don't value experience they only see the cost. I heard they put a sales director on a performance improvement plan for the sales results while he was off with Cancer. There is stress and strain in lots of areas where they cut staff numbers to look more profitable so they could sell the business. People have been off sick with stress. They brought into a managed services business and after over 2 years still have no clue how to run it other than into the ground. Utterly disappointing attitude to staff and impact poor management has on customers. changing how delivering maintenance services to automate and remove all specialisation

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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