Used to be great - AE Service Express Employee Review

2.0
Sep 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Service is relevant to virtually any corporate IT Department. Lots of good people within the org.

Cons

Culture has been ruined by executive greed. Most out of touch senior leadership you can imagine.

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Service Express Response
1y
Thank you for sharing your perspective! We’re happy you’ve had positive experiences with your colleagues. We’re sorry to hear your concerns about our culture and leadership. As a growing company, we’ve been through many changes, but we understand this doesn’t excuse the issues you’ve raised. We’ll make sure your feedback is escalated to the right teams for visibility. Thank you for your 6 years with Service Express. We wish you all the best in your future endeavors, and if you have any further thoughts, feel free to reach out at hr@serviceexpress.com.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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