Poor sales leadership - Anonymous employee Service Express Employee Review

1.0
Jul 1, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Uncapped commission plans generous for industry

Cons

Poor sales leadership at VP level in America and Europe. No sustainable strategy and finger pointing at other departments to justify performance. This has meant the sales organization in America has shrunk because of masses leaving as no faith in their leadership

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

See reviews by: Helpful|Rating|Date|All