Pros
The core values, vision, and cultural foundation had the potential to make this an incredible place to work. But we’ve long since outgrown the executive team, and the culture has shifted into one where underperformers at the top are leading a company in distress.
Cons
I’ve been at Service Express long enough to know how good it once was. The culture was strong, leadership was visible, and people were proud to work here. That version of the company is long gone. Everything has been eroding, but things changed quickly when the CMO left. He was the last executive who somewhat lived out the values. He walked the floor, knew your name, challenged you, backed you, and built people up. After he left, his entire leadership team followed. What’s left at Service Express, particularly at the executive level, are people who either peaked years ago or were never qualified. They’re collecting big salaries while the company makes its way to a distressed sale to its largest competitor. And sitting above all of it is the CEO. He talks a lot about performance and accountability, but doesn’t apply it to himself or his inner circle. His decisions shift based on emotion. One day you’re chasing a big vision, the next day you’re putting out fires he started. He lays people off and after they've gone he calls them underperforms and C-Players on his all-hands calls (there are recordings of this). It’s fear-based leadership, designed to intimidate and give a small man a larger ego.