Worst team of Servicenow - Cloud Infra where people are treated inhumanly. - Senior Software Engineer ServiceNow Employee Review

1.0
Dec 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent Salary Company has good work culture in few of the teams but Cloud Infrastructure Shared is worst of all.

Cons

People are shouted, scolded left and right for no reason. So many complaints and 360 degree reviews have fallen deaf ears of senior management. So many people have been fired, forced to leave immediately. No due respect been given to people. Power politics is in full play here. They have been insulted, maligned and forced to shut their mouth. People are judged based on the college and company from where they are coming and not by their work. People who are not from Top companies or IITs/NITs are treated inferior. Only people coming from these companies are valued and rest are considered as rats. This company is built by hard working engineers and not by such people who is roadblock to company's success. He is running this team like his own house and even HR is afraid to raise voice against him.

Explore other reviews about ServiceNow

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

With having no prior experience in using the platform I found out very easy to navigate and I like it. I use ServiceNow at both of my IT jobs and I'm a pro now!

Cons

Hidden requirement for resolving tickets was beginning to be a nuisance but i have figured it out and mastered it.

3.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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