Incredible culture - Senior Designer ServiceNow Employee Review

4.0
Jan 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Inspiring leadership: Our executives speak with such wisdom of technology, our industry, society, it's so inspiring. While they push us to excellence, they also lead with heart and aren't afraid to be vulnerable or compassionate. Supportive team: I've worked at multiple tech companies now and this is the first where I truly feel like they're family. We care about each other, push each other's thinking, and are always striving to improve. At a higher level, our HR team cares about standing up for diversity, inclusion, and belonging, and always encourage work life balance.

Cons

Process: since the company's growing so fast, there's operational deficiencies and a lack of process. We've been working on it, but because the company started behind other newer tech companies, a lot of our practices are not best practices and feels rather dated.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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