No longer “humble” - Customer Outcomes ServiceNow Employee Review

3.0
Mar 25, 2022
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has some of the smartest folks I’ve ever met. At the lower levels, it’s a very collegial group of great hires. There’s great salaries and benefits.

Cons

Getting way too top heavy with newly hired middle management, who are often unfamiliar with the Platform. Increasingly, it’s become very hierarchical and has lost the more democratized feel and energy that was there 5 years ago. Most concerning is the current culture which stifles any questions or innovation.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

Cons

- Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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