Great people, company, but unfulfilling work - Staff Software Engineer ServiceNow Employee Review

4.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Loved my team and the work we did at a high level. Everyone was very easy to work with. Room for growth meant promotions were feasible and achievable. The company is in a great place and my team will surely do good things.

Cons

The work gradually became less interesting and challenging. My team used to be somewhat removed from the larger engineering org's bureacracy but that sadly crept in. The push on performance meant breaking clear separation of concern between my team's work and what should be others' concerns. It isn't strictly a "con" but I didn't really enjoy the proprietary front-end technology that much and the bottle neck of a central technology team owning the build pipeline meant if they broke something, everyone broke. Would have preferred if they offered plugins and guidelines. The constricting tech stack means you're growing in a world that is detached from the rest of the industry. Last con is the pay structure is a mess. HR & finance departments hold pay behind locked bars and if you want to move to somewhere as a remote employee, expect a sizeable deduction in pay.

Explore other reviews about ServiceNow

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary is pretty good

Cons

Too much office politics here.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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