Inspired to be my best and more everyday! - Marketing Specialist ServiceNow Employee Review

5.0
Jun 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Great leadership, flexibility, benefits, culture pay, work, and teammates! I came from another major brand name company with similar products, and I never thought I'd leave because of its great culture. However, ServiceNow's culture, great employees, leadership, opportunities, and pay have made the choice to shift easy! My teammates and org constantly inspire me to do and be more! Everyone is super smart, hardworking, and personable and it inspires me to be my very best. My boss and skip-level boss are always prioritize my wellness and career growth. I've met many people outside of my org as well that I can see myself becoming good friends with in due time, even outside of work!

Cons

I'd say my team's size is pretty healthy for the needs of the business, but it also feels like there is almost always more work tasks that can be done. However, my boss never makes me feel like I need to stay online beyond the standard work hours to complete things. Over time, I just learned to deprioritize certain tasks, which I think is common in any job. Overall, I've ALWAYS felt like I could take time off as I needed/ wanted without any judgement from anyone on my team + coverage for my open projects would be available as needed while I'm out of office.

Explore other reviews about ServiceNow

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary is pretty good

Cons

Too much office politics here.

1
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

See reviews by: Helpful|Rating|Date|All