Best Culture and Best Tech in the Business - Customer Success Manager ServiceNow Employee Review

5.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

There is a genuine commitment and distinctive vibe when it comes to values. Inclusion and belonging exceeds the positive values that is communicated. It's no surprise ServiceNow is highlighted for so many workforce categories, but the one that energizes me most is America's Greatest Workplaces for Diversity. The company is a global tech hub. All teams across departments are diverse and assembled with talented folks. Our success can be attributed to our high influential CEO and the strategic decision making of the leadership team. From the P4 to your direct manager and peer teammates are top caliber individuals in the technology industry. Goals and expectations are personalized so that you are evolving professionally. ServiceNow celebrates your achievements and is a steadfast champion. The office spaces, perks, and employee benefits are super nice. Flexible work arrangements and family-oriented programs so that you are able to do your best work and live well. A good mix of company events and social activities across the company. Professional development opportunities are endless at ServiceNow. The platform stays fresh and ahead of market trends with regular enhancements. Customers have a range of selections to maximize the value of the technology. Robust security measures to protect customer data and build trust. First movers in multiple verticals. I've worked in the big five tech, and I am blown away at how much new innovation is live in the current release and road mapped for future releases. ServiceNow is the largest rocket ship I have ever been on!

Cons

I wish I joined ServiceNow sooner because this has been my best tech experience in over 10 years.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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