Great place to work - Staff Product Designer ServiceNow Employee Review

5.0
Mar 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to work on meaningful work that makes a difference in the world. Nice people. Great company-wide policies for work-life balance (time off etc) so things don't change from manager to manager. Top-notch office spaces for flexible and in-office employees. Fresh new tech (Macbooks) every two years. Lots of opportunities. Stock is great.

Cons

Preparations involve too many meetings about meetings. The criteria for promotions are unclear. Although the company has great processes, it fails to hold managers accountable. I'm starting to see 'Bro culture' emerging. The company claims to avoid hiring based on 'culture-fit,' yet this often leads to rejecting qualified candidates in favor of less-qualified individuals who fit the 'bro' mold, as 'culture-fit' is not quantifiable in interviews. The RTO policy mandates 2 days per week in the office. However, remote work is incentivized by offering higher pay to cover internet costs and other expenses. Securing a higher role as an external candidate is much easier than being promoted to one from within.

Explore other reviews about ServiceNow

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

With having no prior experience in using the platform I found out very easy to navigate and I like it. I use ServiceNow at both of my IT jobs and I'm a pro now!

Cons

Hidden requirement for resolving tickets was beginning to be a nuisance but i have figured it out and mastered it.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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