Great company, product, and culture - Anonymous employee ServiceNow Employee Review

5.0
Nov 5, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working here, and every day I'm glad I decided to change up my career by joining this company. The culture is like nowhere I've worked before. It's very "work hard, play hard" and yes, if you don't work hard or do well then don't expect to stay here by virtue of your title or tenure or anything else. This scares some people, but coming from another company that was bloated with lazy pre-retirees I'd much prefer this. It's also a community of insanely helpful, non-pretentious employees. I've reached out and gotten help from strangers at all levels of the company for even the smallest questions. If you work hard, you'll be rewarded. I've been here just over a year and already moved up.

Cons

Again, the company requires that you put in the work to reap the rewards. The work-life balance isn't what I had at former jobs - I'm not really ever fully "off the clock", but my schedule is entirely flexible and I'm rewarded well for the work I put in.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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