Pays the bills, but at what cost? - R&D ServiceTitan Employee Review

2.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Depending on your team, you can work with and learn from some really talented and hard-working folks. Pay, at least for my team, is generally great.

Cons

Leadership has become AI-pilled. You know those videos you see on Tiktok of people making fun of their execs forcing AI into every conversation and wanting to AI-ify everything? Here, it's not a meme: they are incredibly serious. A few dim bulbs on the exec leadership team where the bros with the loudest voices get their way. Finally, working here is psychologically exhausting. Everything is urgent, stakes are high, mistakes are amplified and we're hit with sporadic layoffs.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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