Go Titans! - Anonymous employee ServiceTitan Employee Review

5.0
Apr 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is completely invested in the company's success. I'm given the autonomy and ownership to be able to identify ways I can add value and get the support I need to deliver. The culture and energy are pulsating, and people are smart and supportive. The growth is exciting and driven by a market-leading product, a passionate Customer Success organization, and impressive sales output for a product this mission-critical. It's wild seeing this level of success continue.

Cons

The work is challenging. Of course, it's very fulfilling.

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ServiceTitan Response
8y
Thank you for your feedback! Since this review we implemented more regular all hands (monthly now!) and regular business reports as well as hired a communications lead to ensure more communications happen more frequently to the company. We continue to welcome your feedback!

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5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

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1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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