Not the greatest if you have experience - Anonymous employee ServiceTitan Employee Review

2.0
Feb 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, very friendly and relaxed place to work. It's a solid career-starter if you are young and want a stepping stone.

Cons

If you are very experienced and expect to be treated that way, watch out for management. There are some insecure managers in place who do not effectively support their senior level talent. Very classic case of what Liz Wiseman calls "diminishers". The presence of diminishers is very real and serious at this company. There are some excellent managers there too, so make sure you will be working under one of them. This company has very real hits and misses in management, and you might find yourself being very happy or incredibly dissatisfied due to who you work under. If you have experience and don't want to have to play politics and games with someone's ego, probe your manager carefully during the interview process - really try to measure if this person has a good experience level and will be supportive of you personally and in your career.

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ServiceTitan Response
8y
Thank you so much for your feedback. Management development is a key priority for us and since this review we have launched a multitude of manager development programs including custom Linkedin Learning paths for managers, a People Manager's guidebook, Leadership Development Programs, and monthly Leadership Development online learning modules. We have much more planned this year including our recent launch of People Management Monthly Development meetings where we also do quick learning bites.

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5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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