Drink the Kool-Aid and Boys Club Only - Anonymous employee ServiceTitan Employee Review

1.0
Apr 30, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. The pay is decent 2. One of the few unicorn companies in Greater LA Area

Cons

1. Management is incompetent: people would rather save their ego than do what is right 2. It is like high school: a lot of departments are immature and entitled and think they know everything 3. No work-life balance: they expect you to slave away 24/7 4. The way they describe culture is a facade: It is cut throat... And people are rude, passive aggressive or fake (sometimes all 3) 5. They think material things like snacks and bean bag chairs make up for how miserable your job can be: doesn't matter what team you're part of... they say they are trying to achieve the extraordinary, but they do it at the expense of their employees 6. People are not afraid to throw you under the bus: one minute, you're friends then all of a sudden someone calls you out and makes you look bad in a meeting 7. It's all about the boys club: If you're chummy with "the crew" in the executive team or senior management, you can do no wrong... super disappointing 8. You will likely start smoking cigarettes: It makes you wonder why so many people need coping mechanisms at this place (See items 1 to 7) 9. People come to work hungover or high, management included: ENOUGH SAID 10. They think they are the best company under the sun, but they're not: My advice is... find a place that will actually respect you and won't insult your intelligence

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ServiceTitan Response
7y
Thank you for your feedback and we’re sorry to hear that this was your experience. In partnership with our Learning and Development team, we have launched a People Manager Handbook and People Manager Development programs to strengthen the knowledge and skills of our managers. Giving all Titans a voice in the workplace is important to us - our charter groups include an LGBT/Straight Alliance and a Women’s Diversity Charter. These groups provide fun and educational/experiential opportunities to all Titans. The goal of these efforts is to foster an even healthier, more engaged and inclusive workplace.

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5.0
May 30, 2026
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Pros

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Cons

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1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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