Excellent - Product ServiceTitan Employee Review

5.0
Jun 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is extremely competitive Location is great, 15-25 minutes away from everything in LA Office culture is great. You will make lifelong friends here. You WILL develop your skills here. Work is rewarding, you have a big impact working here. Company values are great. This company is a extremely quickly growing startup. This can either be a pro or a con, if you're looking for a 9-5 just to pay bills this is not the place for you. If you're determined to grow in your career and have a strong impact on a company, look no further. There is no such thing as an unimportant role at ServiceTitan. At ServiceTitan you see the positive impact we have on our customers - it's very encouraging and makes you want to come into work everyday.

Cons

The only downside I can think of is the growing pains. This company went from 5 employees to 400 in a span of four years, however, the company is taking steps in the right direction to mitigate and eliminate the issues that arise from such fast paced growth. Work life balance can sometimes be thrown out of balance like any startup, you will be asked to work, and work hard - however, I never felt like any of the work I was doing wasn't meaningful.

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ServiceTitan Response
7y
Thank you for your feedback! We're so glad that you find your work meaningful and we're working very hard toward alleviating current growing pains and strategically planning to avoid future challenges.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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