Product - Anonymous employee ServiceTitan Employee Review

I'm on the Product team. The product is big and powerful. I enjoy visiting or speaking with customers, observing how they use the product, and seeing first hand how it makes their jobs easier and more productive. It excites me that my job is never done. If I perfect a feature or module, there's plenty more valuable ideas / features / modules for me to take on. The Product team is tight. We all work hard on our own piece of the puzzle, but we support one another. Our President / Co-Founder is a visionary, and because our product touches almost every workflow in our customers' businesses, there is so much opportunity to create value. The focus on "customer success" is great. Ironically, sometimes it spreads us thin and we lose some of that focus when we're trying to make everyone happy, but it seems to be the right approach because customer referrals and references are helping the company grow really quickly. I feel very lucky because I'm challenged to aim high and shoot for creating big value, and this is the type of product, market leadership, and supportive team where I can actually deliver. That's immensely satisfying for a Product person.