Extreme Growth - Anonymous employee ServiceTitan Employee Review

5.0
Nov 12, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceTitan is in a process of extreme growth in itself, within the culture, and clientele. That being said, in the 1 year I've been here, I've been given incredible growth opportunities as well. I've never worked in a company with opportunities for advancement essentially placed in my lap without having to jump through hoops and bypass seniority. They see talent, and they reward it. It's a great feeling to be a part of something like that. The company is always looking for ways to improve happiness and culture within the company. We recently had a partnership with FitSpot giving us on site work out classes. While it didn't last long due to space limitations, it was a step in the right direction and the company is exploring other options for health initiatives, which I think is amazing. The culture is great and constantly getting better. People are fun and individualistic - and everyone pulls their own weight for the benefit of the customer (at least in my department). I've met many great friends here that make me look forward to going to work in the morning, and not get a case of the Sunday Scaries on Sunday nights.

Cons

We are growing at a very fast rate which means we're constantly outgrowing our spaces and are in need of more. This takes time and it's a process, so it's a little crowded right now. But even this can turn into a pro in the fact that when we do secure more space, it can only be expected to be great.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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