Amazing Company - Amazing People - CS Team Coordinator ServiceTitan Employee Review

5.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

I literally don't even know where to start; this is one of the best companies I have ever worked for. Even when I'm incredibly busy, I love what I do and the people I work with. I never feel micromanaged, and it's indescribable to feel like you are a part of something genuinely good.

Cons

We're going through the same challenges that every fast-growing start up goes through- cleaning up the messes to make things more efficient, implementing infrastructure, and learning as we go. While some people can get upset with this process, I personally don't see these as cons. I see them as exciting challenges that I get hands-on experience with helping to solve. I guess the only real con is that sometimes we get a bit spoiled and there is a little entitlement that will pop up here and there you gotta remember to keep in check...nothing major. Just things like complaining about which free lunch is being offered, instead of realizing how amazing it is that WE GET FREE LUNCH. So I guess the only con is we are so used to how good it is that sometimes we forget how good it is. :)

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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