This job is everything I ever wanted - Anonymous employee ServiceTitan Employee Review

5.0
Nov 14, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-You are in charge of your work and schedule. As long as you deliver the results and are actively engaging in the companies goals leadership will recognize your value. No one will be looking over your shoulder making you feel uncomfortable with your work methods. -The team is awesome. You will feel like one of the pack in no time. Everyone is eager to share their knowledge and help you get on your feet. -I don't know about everyone else but free food is awesome and the benefits are top notch even compared to my previous employer who is a well know for treating their employees with lavish benefits (Even part-time). -Leadership is working HARD. They are open to feedback and are aware of the strengths and opportunities that the company has. -The work you do is important. There is no role that does not form a crucial part of the companies success. As long as you like to challenge yourself and own your learning you will love coming to work.

Cons

-We are growing FAST and yes there are growing pains. One day you will think you are starting to get comfortable with a certain workflow and the next day this way of doing things could be scraped (Usually for the best) so be ready to roll with the punches. -If you do not do well under the pressure of figuring things out on your own you may feel overwhelmed. But if you welcome challenges that ultimately lead to the development of skills you may not have even known you had then this could potentially be a pro and not a con. -If you want to sit at a desk, walk in at 9am leave at 5pm and expect to stroll through your time working at this company you will not be happy here.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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