Complete boys club & set up for failure - Sales ServiceTitan Employee Review

1.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Some great co workers, some not so really Snacks Great product

Cons

Complete boys club Inexperienced “leaders” Major pipeline challenges and continuous blame game No unified sales approach Zero growth opportunities Not your traditional SaaS company. More like car sales than anything else. Really had high hopes, but glad to have left. XDRs are left out to dry, we had the worst training if you could even call it that and the one manager we had that actually knew what he was doing was let go. Check out the “leaders” i.e. VPs of XYZ, they switch roles every 2 months...anyway, good luck.

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ServiceTitan Response
7y
We appreciate your thoughts about your experience at ServiceTitan and we are sorry that you didn't have a positive experience while working here. We have launched career pathing for the company, and Sales was one of the core focuses in that initiative. To complement career pathing conversations, we are evolving our talent management and enablement initiatives to better serve our Titans. Our Employee Experience team is partnering closely with our CRO and the Sales Leadership team to develop both current and future leaders within the team. We believe in continuous improvement and will take this feedback to find areas of opportunity to be better for all Titans who join us on our mission to serve our customers!

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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