Work in Progress - Anonymous employee ServiceTitan Employee Review

2.0
May 23, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and sense of community

Cons

There is a lack of diversity on all levels of management. A culture of nepotism, different rules for everyone. Women are not paid equal to their male counterparts. HR tends to sweep issues under the rug without providing solutions.

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ServiceTitan Response
7y
Thank you providing your feedback! Diversity and inclusion are incredibly important to us as an organization and we know that having a team with a diversity of thought, opinion, and background are fundamental to living our core values of being a great team and achieving the extraordinary. We are working on multiple initiatives to improve in this area, and we would welcome your thoughts on how we can be better. Our Employee Experience team should be advocates for all Titans and partnering with everyone to work through any issues. If you don't feel this is happening or that there is inequity, we encourage you to use our open door policy and escalate this internally by reporting it to the Director of Employee Experience, using ServiceDoor, or confidentially reporting this to the anonymous hotline. We take your feedback seriously and will be looking into some of the items you mention here. We value all Titans and their feedback and we hope you will continue to give us your feedback so that we can continuously improve as an organization!

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Cons

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1.0
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Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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