Adaptability is key - Sales ServiceTitan Employee Review

4.0
Apr 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Great environment to learn and grow where you can get to know many people in different departments. Not political like a lot of big companies. Really cool, smart coworkers The product really delivers and makes a difference in the lives of the customers. The company pushes you to put your best foot forward in all situations, growth is never easy! Compensation is very fair and achievement-based

Cons

While the product is great, there is pressure to have things developed quickly since the company is growing so fast and as a result some things can slip under the radar. We need way better communication between implementation managers and sales managers so the aforementioned things don't become problems when there are differences in understanding of what the product can accomplish on the sales side, while on the implementation side - knowledge of what value a customer is looking for and how to deliver it. Don't feed into scarcity mindset - every sales team has experienced this but your success is up to how you handle the challenges. While no organization is free of complaints and problems, being adaptable to the constant change is something that is necessary in a startup environment like this one. If you aren't flexible you won't be happy. The culture of this could definitely be better so that the teams are more on the same page and there could be better change management.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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