Don’t - Sales ServiceTitan Employee Review

2.0
Jul 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice office, great benefits, the company seems to show they care. The CEOS are wonderful.

Cons

Horrible sales leadership. Very toxic culture in the sales team. Managers will never put themselves in your shoes but will criticize you on everything. They give “hot leads” to people they like,promote the ones they like and its very obvious. Barely any training! Probably the worst sales experience I have had. Beware! Ridiculous KPI’s that are barely attainable and they will turn on you if you don’t hit them.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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