Amazing opportunity and a fun environment to work in - Anonymous employee ServiceTitan Employee Review

5.0
Aug 10, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Truly changes the lives of the customers we serve - Very High intelligence in all areas of the org - Fast-paced decision making

Cons

None that I can think of.

Explore other reviews about ServiceTitan

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company great people great place

Cons

slow promotion path to where you wanna go

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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